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Monday, September 13 • 9:15am - 10:30am
Spa Profits from Frontline Customer Service (BM1) [EARN 1 CEH]

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Your client’s experience begins and ends with the spa coordinators at the front desk. They are the first person your clients see when they come in and the last person they see when they leave. This education is a must for owners, managers and frontline personnel who want to set the precedence in customer service,
  • Learn to how to maximize the existing client base to increase profitability
  • Discover ten powerful tools to build a positive first impression
  • Key telephone skills to use on every call
  • The “Extraordinary Client Experience” and how to promote Retail, New Client Referral, Pre-Booking and Gift Card Sales

The Chicago Cosmetologists Association, Inc. is an approved sponsor of continuing education by the Illinois Department of Financial and Professional Regulation (license #190-000101). CE credit is approved in Illinois, Iowa, Maryland, Nevada, and North Carolina. Additional states to come. Please check with your state’s licensing department to ensure that you have the approved credit hours you need to keep your license current. Please note that these programs are subject to change without notice.

Adding a session to your schedule is NOT a formal registration. To ensure your place in the meeting room, you must register and pay for the session via the registration system. Click here to register.​​​

Speakers
avatar for Bryan Durocher

Bryan Durocher

Essentials Spa Consulting LLC | Durocher Enterprises Inc.
Bryan Durocher is the author of Wakeup Live the Life You Love in Beauty, and the founder of Essentials Spa Consulting and Durocher Enterprises. Bryan was named one of the “Top 20 People to Know in the Beauty Industry” by Global Cosmetic Industry Magazine. Durocher provides coaching... Read More →


Monday September 13, 2021 9:15am - 10:30am CDT
Room 48
  Business Management